Privacy Policy

Last updated: 2026-01-15

Introduction

Trimrose ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or otherwise interact with our platform (collectively, the "Platform").

By using the Platform, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information.

Personal Information

Personal information may include:

Name
Email address
Phone number
Mailing address
Date of birth
Payment information
Account login credentials

Health Information

When you use our services, we may collect health-related information including:

Medical history
Current health conditions
Symptoms
Treatment history
Prescription information
Responses to intake questionnaires

This information may be considered Protected Health Information (PHI) under applicable healthcare privacy laws.

Automatically Collected Information

When you access our Platform, we may automatically collect certain information including:

IP address
Browser type
Device type
Operating system
Website usage activity
Date and time of access

How We Collect Information

We collect information when you:

Create an account
Complete intake forms
Schedule or attend telehealth consultations
Communicate with healthcare providers
Purchase products or services
Contact customer support

We may also collect information automatically through cookies and analytics technologies.

Cookies and Tracking Technologies

Our Platform may use cookies and similar tracking technologies to improve functionality and user experience.

Cookies may help us:

Maintain secure sessions
Remember user preferences
Analyze how users interact with our Platform

You may disable cookies through your browser settings, though some features may not function properly without them.

How We Use Your Information

We may use your information to:

Provide telehealth services
Facilitate consultations with licensed healthcare providers
Process prescriptions and coordinate pharmacy fulfillment
Verify your identity
Manage your account
Process payments
Communicate service updates
Improve our services
Detect fraud or misuse
Comply with legal obligations

How We Share Information

We may share your information with:

Healthcare Providers

Licensed healthcare providers who deliver telehealth services through our Platform.

Pharmacies

Licensed pharmacies that dispense medications prescribed through the Platform.

Service Providers

Third-party vendors who help operate our services, including:

Hosting providers
Payment processors
Technology vendors
Customer support providers

Legal Requirements

We may disclose information if required by law or legal process.

Business Transfers

If Trimrose undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain required medical records
Comply with legal obligations
Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of certain data
Receive a copy of your information

To exercise these rights, contact us using the information below.

Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security system can be guaranteed to be completely secure.

Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect information from children.